Return and Refund Policy
At Shop Bees Pvt. Ltd., we value customer satisfaction and aim to make your shopping experience smooth and reliable. This Return & Refund Policy outlines our process for returns, exchanges, and refunds.
Returns
Products are eligible for return within 7 days of delivery. Items must be unused, in original condition, and accompanied by proof of purchase. Requests made after this period will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund request. If approved, the refund will be initiated to your original payment method within 3–5 business days.
Delayed or Missing Refunds
If you do not see your refund within the stated time:
Non-Refundable Items
Exchanges
We only replace products that are defective or damaged. For an exchange of the same product, please email us at info@shopbees.in with your order details.
Returns
Products are eligible for return within 7 days of delivery. Items must be unused, in original condition, and accompanied by proof of purchase. Requests made after this period will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund request. If approved, the refund will be initiated to your original payment method within 3–5 business days.
Delayed or Missing Refunds
If you do not see your refund within the stated time:
- Re-check your bank or card account.
- Contact your credit card issuer or bank, as posting times may vary.
- If you still face issues, reach us at info@shopbees.in.
Non-Refundable Items
- Sale or discounted items are not eligible for refunds.
- Items returned beyond the return window will not be accepted.
Exchanges
We only replace products that are defective or damaged. For an exchange of the same product, please email us at info@shopbees.in with your order details.
Cancellation Policy
At Shop Bees Pvt. Ltd., we understand that sometimes you may need to cancel your order. Our Cancellation Policy is designed to be simple, transparent, and customer-friendly.
Order Cancellation Window
Orders can be cancelled within 12 hours of purchase by sending a cancellation request to info@shopbees.in along with your order number.
Cancellation Charges
Each cancellation will attract a 5% handling fee or ₹50 (whichever is higher). If the order has already been shipped, shipping costs will also be deducted before issuing a refund.
Important Notes
Order Cancellation Window
Orders can be cancelled within 12 hours of purchase by sending a cancellation request to info@shopbees.in along with your order number.
Cancellation Charges
Each cancellation will attract a 5% handling fee or ₹50 (whichever is higher). If the order has already been shipped, shipping costs will also be deducted before issuing a refund.
Important Notes
- Orders can only be cancelled before dispatch or packaging at our warehouse.
- Once shipped, cancellation requests will not be accepted.